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Built for private property towing operators

Built for private property towing, not roadside

Generic towing software is built for roadside. Private property towing is a different business: apartment contracts, permits, impound yards, and a phone that never stops. Towline is built for exactly that.

Book a demo Hear Mark in action

Every non-consent tow creates a caller. Towline answers every one of them.

100s
Of monitored properties per operator, handled
24/7
Release line answered nights, weekends, holidays
Penny
Fee accuracy: rates, storage, tax, surcharges
Forever
Call recordings kept for disputes
A different business

Roadside gets dispatch requests. Private property gets consequences.

Every non-consent tow creates a caller: upset, no paperwork, needs a location and a fee total. Multiply by hundreds of properties and you get a phone room stapled to a towing company.

🏢

Multifamily & apartments

The most volume and the most calls. The AI voice agent absorbs the "where's my car?" flood 24/7, even from callers who only know their complex. Residents get answers. Your office gets its day back.

🏘️

HOAs & residential communities

Board members expect professionalism. Every call is recorded, transcribed, and stored permanently. When there's a dispute about what was said, you have the recording. Even years later.

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Commercial lots & office parks

Fee accuracy matters most where rates vary by city and yard. The billing engine encodes per-city rates, storage rules, notification fees, tax, and surcharges. Quoted exactly, itemized on request.

The money question

"Why is it that much?" Answered to the penny.

Private property tow fees are regulated, capped, and disputed constantly. Mark never does math. A billing engine computes your rules and he reads the result.

Itemized on request, always consistent.

Per-city rates, daily storage with rollover, notification fees, tax, and surcharges by yard. Separate cash and card totals on every quote. The same answer every time. That's what a dispute needs.

Per-city rate cards Daily storage & rollover Notification fees Sales tax Card surcharges by yard Cash vs card totals
Caller
How much is it going to cost to get my truck out?
Mark
As of today, your total is $398.04 in cash or $409.98 by card.
Caller
Why is it that much?
Mark
Happy to break it down: the tow fee is $272.00, storage is $22.85 per day for two days, a one-time $50 notification fee, plus sales tax. Card payments add a processing surcharge. That's the difference between the totals.
Beyond enforcement

From enforcement to registration. One platform.

Most operators run permits and registration through separate third-party sites: one more login, one more vendor, one more silo. The roadmap folds it all in.

Roadmap

Visitor & tenant registration

Tenants and visitors register plates by phone or web with the same agent that answers release calls. Property managers approve from a portal. Enforcement data stays in sync.

Roadmap

Property management integrations

Planned integrations with Yardi, OneSite, and RentCafe pull resident vehicle data straight from leases. Permits stay current without the fax-era back-and-forth.

📞

Answered in one ring

Residents stop complaining about unreachable tow lines. Calls are answered day or night.

🎙️

Disputes end with recordings

Resolved with recordings, not memories. Every call, permanently on file.

🤝

Contracts renew

Happier property managers renew contracts. That's the ROI of answering every call.

FAQ

What private property operators ask.

We tow for dozens of apartment complexes. Can the AI keep properties straight?
Yes, that's core to how lookups work. The agent is primed on your active property list and narrows property-first when callers don't have a plate. It handles callers who only know "the apartments on the corner of X" and confirms before quoting.
Can it handle visitor parking registration?
Visitor and tenant registration is next on the roadmap: callers will register plates by phone with the same agent, and property managers get a self-serve portal. Today, registration calls route to your team via the call menu.
Does Towline work with property management systems?
Integrations with Yardi, OneSite, and RentCafe are planned. They sync resident and vehicle data straight from leases, so permits stay current without manual back-and-forth.
Is this only for big operators?
No. If your phones are the bottleneck, the voice agent pays for itself on missed and after-hours calls alone. 5 trucks or 50.
Book a demo

Built with an operator like you. See it on your calls.

Towline was developed on real private property towing call volume. Bring a week of your call log. We'll show you what it handles.

Book a demo

Or email wyatt@nwai.co