Live on real towing calls

Still paying people to answer “where’s my car” all day?

Mark, the AI voice agent for private property towing, handles every one. He finds the car, quotes the exact fee, and sends the pickup steps.

  • He finds the car. Even when the plate is wrong.
  • He quotes the exact fee. Cash or card, to the penny.
  • He never sleeps. A real person is one word away.
Found in secondsFee quoted, pickup sent
24/7
Answers every hour, every day
20
Calls at once. No busy signal.
Seconds
From the plate to the fee
To the penny
Exact cash and card totals

Connects to any phone system and towing software

RingCentral Towbook TOPS Tracker Your CRM Anything else
Hear it yourself

Hear Mark handle a “where’s my car” call.

Press play, or read it. This is Mark start to finish. No hold music, no script reading.

Where's my car? call0:41
Tap play to hear the call.
MarkThanks for calling. I can help you find a towed vehicle. Do you have the plate?
CallerYeah, it's BWB 1187, I think.
MarkGot it. A silver 2023 Camry, towed this morning from Oakmont Apartments. Is that yours?
CallerYes, that's it.
MarkIt's at our lot. Your total is $187.50 in cash or $193.20 by card. I'll text you the address, the hours, and what to bring.
The problem

Private property towing is a phone business. The phone never stops.

Every tow makes the phone ring. The same call, all day and all night, while the real work waits.

The line never stops

Lines ring at once. Calls come at 2 a.m. Miss one and the caller gives up, calls back mad, or shows up at the wrong lot.

The same call, over and over

Where's my car. What do I owe. Where do I go. Your team reads the same records off a screen hundreds of times a day.

And they're still mad

No industry gets reviewed like towing. You can be polite all day and still get trashed on Google. A calm, instant answer is your best defense.

Meet your agent

Meet Mark. He answers the call your team dreads.

These are the call types Mark handles. Pick one and watch him work.

Live call

Where's my car? Answered in seconds.

The call that never stops. Mark takes the plate, finds the car in your system, and reads back the exact fee and pickup steps.

Hear Mark on your own calls
Live call · Mark
What Mark does on a call
  • Finds the car by plate, VIN, make/model, color, or property
  • Matches a wrong or partial plate to the right car
  • Quotes the exact fee, cash vs card, to the penny
  • Gives the pickup address, hours, and what to bring
  • Keeps its cool with angry callers
  • Hands disputes to a person, with the call details
  • Answers 24/7, up to 20 calls at once
  • Records and keeps every call, for good

Rolling out next: a full Spanish agent, registration help, and enforcement intake. Today, those calls route to your team.

How it works

Live from your first call. Nothing to rip out.

Mark sits in front of your phone system and your data. Nothing gets replaced. Nobody gets retrained.

Press 1Towed vehicle → Mark
Press 2Everything else → your team
Step 1

A simple menu routes the call

Towed-car callers press 1 and reach Mark. Every other call rings your team, exactly like today.

Plate BWB 1187
VehicleSilver 2023 Camry
Towed fromOakmont Apts
MatchFound in your data
Step 2

He finds the car in your data, in seconds

Plate, half a plate, VIN, make, model, color, or property. We sync your records so Mark answers in seconds, 24/7.

Tow$130.00
Impound$22.85
Storage · 1 day$22.85
Tax$11.80
Total$187.50 cash
Step 3

Fees are figured, not guessed

The tow, impound, storage, notice fee, tax, and card fee come from a billing engine. Never the AI. He reads back cash and card totals, to the penny.

Transferring to your team
Caller, vehicle & fee attached Sent
Step 4

A person is one word away

Say "live rep" and Mark hands off with the call details attached. Any dispute, or any call not fixed in 4 minutes, goes to your team on its own.

Start small. Stay in control.

Turn Mark on for just 5% of your tow calls and ramp up as you trust it. Switch back to your team any time.

Solutions

One agent for every call you get.

Pick the property you cover, or the call that fills your phone.

What operators say

Not a script. He solves the call.

★★★★★
"It's pretty accurate too. It jumps right on it. There wasn't much of a delay. I was like, heck yes."
OP
Operations lead
Parking-enforcement operator
★★★★★
"Even a wrong license plate, it tracked down a partial match, confirmed it, and kept the conversation moving. It works on the edge cases."
OP
Operations lead
Parking-enforcement operator
Why Mark

Not a call center with a new name.

A call center reads a script and takes a message. Mark solves the call, on your data and your rules.

It solves the call

Not a message taker. Mark finds the car, quotes the exact fee, and gives the pickup steps, right on the call.

Your data, your rules

He runs on your records and your fees. Fees come from a billing engine, never guessed.

Honest by design

Every call is recorded and kept for good, so you have proof of what a caller was told. Disputes and non-English callers go to your team.

FAQ

The questions every operator asks about Mark.

What calls does Mark handle?
The towed-vehicle call. He finds the car by plate, partial plate, VIN, make, model, color, or property, quotes the exact fee, and gives pickup steps. Disputes go to your team.
What system do I need? Do I have to switch anything?
No. Mark plugs into your phone system behind a simple menu and runs on your towing software's data. We connect to any system. Your team keeps their numbers and their workflow.
How accurate are the fee quotes?
To the penny. The AI never does the math. A billing engine holds your exact rules and Mark reads the total. Cash and card, both shown.
What happens with an angry caller?
He keeps his cool. Say "live rep" any time and he hands off, with the call details attached. Any dispute, or any call over 4 minutes, transfers on its own.
Does he speak Spanish?
Not yet. Today, a Spanish or other-language caller goes straight to your team. A full Spanish agent is in the works. We'd rather transfer than guess.
Is it safe to trust an AI on these calls?
You stay in control. Start Mark on 5% of your calls and ramp up as you trust it. Every call is recorded, so you can check what a caller was told. When Mark isn't sure, he transfers.
Book a demo

Hear Mark take a call from your own lot.

Send us one week of your call log. We'll show you the calls Mark would have answered, what he'd say, and what your team gets back. It's free.