Towline is the AI voice agent for towing companies. It answers the call, finds the car, quotes the exact fee, and dispatches the job, on your own tow data. 24/7, twenty calls at a time.
Works with your phone system and towing software. Even if it has no API.
Roadside, impound, or private property: the phone eats your day. Same questions, hundreds of times, while the real work waits.
The single biggest driver of call volume. Every one needs a lookup, a fee total, and pickup instructions. Callers rarely know their plate. Some don't know what kind of car they drive.
Lines ring at once. Calls come in at 2 AM. People give up, call back angry, or show up at the wrong yard. Every missed call is a slower release and a worse review.
Your team reads the same records off a screen all day instead of handling releases, registrations, and the calls that need a human.
Mark is Towline's AI voice agent for towing, live on real calls today. Give him a plate, half a plate, or "a red Corolla, this morning." He finds it, quotes it, and dispatches. Pick a scenario.
Callers misread plates constantly. Mark fuzzy-matches against your records and confirms the near-miss instead of dead-ending the call.
The AI voice agent for towing sits in front of your phone system and towing software. Nothing replaced. Nobody retrained.
"Locating a towed vehicle? Press 1." Only tow lookups reach Mark. Everything else rings your team exactly like it does today.
No hold queue, no voicemail. Up to 20 calls at once, 24/7: nights, weekends, the Monday-morning rush.
Plate, partial plate, property, make and model, color, VIN, or tow date. Your records sync into a fast private database, so answers come back in seconds.
Tow, storage, notification fees, tax, and card surcharges come from a billing engine, never from the AI. Cash and card totals, to the penny.
Say "live representative" and Mark transfers immediately. Anything unresolved after 4 minutes is handed to your team automatically.
Every call, tow record, and recording in one place you own. Not scattered across legacy software, phone portals, and spreadsheets.
Legacy vendors charge you to access data you typed in yourself. Towline syncs your tow records into a private database that belongs to you, refreshed as often as every 10 minutes. No per-request API fees. Ever.
Every call logged, categorized, and searchable by plate, property, invoice number, or release date. See what Mark resolved and what he handed off. Transcripts attached.
Phone-system plans purge recordings after a few months, right when you need proof of what a caller was told. Towline stores every recording and transcript permanently.
Start with 5% of calls and ramp up as trust builds. A routing gateway controls exactly how much traffic Mark takes, with instant rollback to humans at any time.
Built on RingCentral and Omadi. Designed to connect to Towbook, TOPS, or whatever you run, even with no API.
Towline's AI voice agent for towing was developed on live towing call volume, not demo data. Kickoff to production calls in about 14 weeks.
It's pretty accurate too. It jumps right on it. There wasn't much of a delay… I was like, heck yes.
It asked, do you know your plate? No. Can you do it by VIN? Sure. Actually, do you have the make and model? And it just... bam. It immediately went to that car.
Even someone giving the wrong license plate: it tracked down a partial match, confirmed it, and kept the conversation moving.
The phone agent is live today. Registrations, paperwork, and cameras are next.
Vehicle lookups, exact fee quotes, pickup instructions, human handoff. On real calls today.
Permanent recordings, transcripts, and searchable tow records in one portal.
Tenant and visitor plate registration by phone and web. Replaces the patchwork of third-party registration sites.
Dispatch, impound management, releases, and reporting. A modern replacement for legacy towing software.
Resident and vehicle data synced from Yardi, OneSite, and RentCafe. No more back-and-forth emails.
Multilingual calls, plate recognition, owner notifications, and self-serve release kiosks. From the phone to the gate.
Bring a week of your call log. We'll show you exactly which calls Mark would have answered, what he'd have said, and what your team gets back.
Book a demoOr email wyatt@nwai.co