Mark answers every "where's my car?" call, locates the vehicle in your Omadi records, quotes the exact fees, and gives pickup steps. 24/7, in English and Spanish. No hold music, no busy signal.
The release line is the highest-volume call your operation takes, and the one that decides whether a vehicle owner walks away calm or files a complaint with your property manager.
Every tow turns into a release call: a lookup, an exact total, and pickup steps. Miss it and they call back angrier, or dispute the tow to your client.
They give you a color, a complex, or a partial. A script-reading answering service dead-ends. You lose the release and the goodwill that came with it.
Storage accrues nightly, cards carry a surcharge, and the $50 notification fee kicks in after 24 hours. One wrong number and you are refunding or arguing.
Mark works the lookup from any angle the caller has, quotes exact fees, and sends pickup steps, without your team lifting a finger.
No hold queue, no voicemail. Up to 20 calls at once in English or Spanish, 24/7, nights and weekends included.
Plate, partial plate, property, make and model, color, or tow date against your Omadi records.
One digit off? Mark surfaces the near-miss and confirms it instead of dead-ending the call.
Tow, impound, daily storage, the $50 notification fee, tax, and card surcharge from a billing engine. Cash and card totals to the penny.
Address, hours, and what to bring, texted on the spot. Cash is paid in person, and Mark says so.
Towline was developed on live private-property call volume. Here is what operators said watching Mark work the release line.
It's pretty accurate too. It jumps right on it. There wasn't much of a delay. I was like, heck yes.
It asked, do you know your plate? No. Can you do it by VIN? Sure. Actually, do you have the make and model? And it just... bam. It immediately went to that car.
Even someone giving the wrong license plate: it tracked down a partial match, confirmed it, and kept the conversation moving.
Every call your parking operation gets, answered on your own data and rules.
Walk residents through registration, plate changes, and guest passes by phone, day or night.
ExploreResident and visitor calls, registration, and unauthorized-vehicle enforcement for communities of every size.
ExploreMeet Mark, the voice agent behind every workflow. See how he answers, resolves, and hands off.
ExploreBring a week of your release calls. We'll show you exactly which ones Mark would have answered, what he'd have quoted, and what your team gets back.