Live on real property calls, 24/7

Every abandoned vehicle report, answered. None lost to voicemail.

Mark answers the report call 24/7 and hands your team the recording and transcript. Nothing sits in voicemail.

  • Report calls answered 24/7, nights, weekends, and holidays
  • Every call recorded and transcribed, so no detail gets lost
  • Rolling out: logged cases that start the notice clock themselves
Report takenTranscript sent to your team
24/7
Answers every hour, every day
20
Calls at once. No busy signal.
First ring
No report waits on hold
Forever
Every recording kept

Connects to any phone system and towing software

RingCentral Towbook TOPS Tracker Your CRM Anything else
The problem

Abandoned vehicles are a paperwork clock. The reporting is a phone problem.

A derelict car sitting on a client's lot is a compliance timeline waiting to start. If the report never gets logged cleanly, the whole removal is at risk.

Reports pile up in voicemail

Residents, managers, and your own patrol report derelict cars at all hours. Messages sit in voicemail while the vehicle keeps sitting on the lot.

The notification clock slips

Miss the report date and your notice window slips. A fuzzy start date means a shaky timeline, and a shaky timeline means a shaky tow.

Details go missing

Half-written sticky notes lose the plate, the exact spot, and the condition. Your driver rolls out without what they need to tag and tow it.

See it on a call

Meet Mark. He takes the report.

These are the report calls a property line gets. Pick one and watch him work.

Live call · Mark
What Mark does on a report call
  • Answers 24/7, on the first ring
  • Records and transcribes every word
  • Hands your team the details. No voicemail.
  • Transfers to a person on request

Rolling out next: auto-logged cases that start the notice clock. Today, your team logs it from the transcript.

How Mark handles it

From first ring to a clean report in your team's hands.

Mark takes the call and your team gets the recording and every detail. Nothing depends on someone remembering to write it down.

1

Answers the report, 24/7

A resident, a property manager, or your own patrol. Mark picks up on the first ring, nights and weekends included.

2

Nothing gets lost

Make, model, color, where it sits, how long. Whatever the caller says is in the recording and transcript, word for word.

3

Your team gets it all

The call routes to your office with the recording and transcript attached. No re-keying from a garbled voicemail.

4

Rolling out: auto-logged cases

Next up: reports drop into your records as timestamped cases on their own. Today, your team logs it from the transcript.

5

Rolling out: a clock that starts itself

The report date and time tracked from minute one, so your notice window holds up instead of resting on a guess.

Related solutions

One agent for every call your operation takes.

Abandoned-vehicle reports are one workflow. Mark handles the rest on your own data and rules.

FAQ

Abandoned-vehicle questions, answered.

What does Mark collect on an abandoned-vehicle report?
The full recording and transcript: make, model, color, plate if the caller saw it, the location, and how long it's been sitting. Word for word, nothing lost.
How does the notification clock work?
Every call is timestamped, so the case starts from a recorded time, not a guessed date. Automatic case logging that starts the clock itself is rolling out.
Does it log the report in our system?
Not on its own yet; that's rolling out. Today the call routes to your team with everything attached. Towline already syncs with your towing software, even with no usable API.
Can residents and property managers both report?
Anyone can. Residents, property managers, and your own patrol all reach Mark on the same line, 24/7. Spanish is in the works; today those callers route to your team.
What happens after the call?
Your office and driver get the report with every detail, ready to notify, tag, and tow once your notice window clears. Callers who need a person say "live representative" and Mark transfers.
Book a demo

See Mark take an abandoned-vehicle report.

Bring a week of your reports. We'll show you exactly which calls Mark would have answered, what your team gets back, and what's shipping next.