Live on real commercial-lot calls

Parking enforcement that keeps commercial lots open for customers.

Mark answers every driver and tenant call 24/7 in English and Spanish for shopping centers, office parks, and lots: fast release lookups, exact fees, and enforcement intake. On your Omadi data and each property's rules.

  • Fast "where's my car?" releases with exact fees
  • Enforcement intake that keeps customer spaces open
  • Bilingual and 24/7, with no busy signal at peak hours
Book a demo See how it works
Vehicle locatedPickup steps sent by text
The problem

On commercial lots, an open space is revenue. The phone is the bottleneck.

The wrong cars fill the spots your tenants pay for, and every tow spikes the phone at the busiest hour. Property managers want it handled, not explained.

Customer spaces fill with the wrong cars

Employees, neighbors, and all-day parkers take the spots your tenants pay for. Every complaint lands on your phone while the lot stays full.

Release calls spike at the worst times

A tow at a busy center means an angry driver calling during your rush. Miss it and they call back louder, or leave a one-star review.

Property managers want it handled, not explained

Shopping centers and office parks expect fast, quiet resolution. Slow releases and voicemail put the management contract at risk.

How Mark handles it

Fast releases, open spaces, and no busy signal.

Mark answers every driver and tenant call on your Omadi data and each property's rules, so your lot stays open and your line stays clear.

Fast releases that clear the phone

Mark locates the vehicle by property, make and model, color, or partial plate against your Omadi records and quotes exact fees in seconds, so drivers stop flooding your line.

Enforcement intake that keeps spaces open

Tenants and managers report unauthorized vehicles. Mark captures the vehicle, space, and property so your driver rolls fast and customer parking stays available.

No busy signal at peak

Mark takes up to 20 calls at once, 24/7, in English or Spanish. The lunch rush and closing time never overflow to voicemail.

FAQ

Commercial property questions.

What commercial parking calls does Mark handle?
"Where's my car" release lookups with exact fees, pickup steps and hours, enforcement and unauthorized-vehicle intake, and abandoned-vehicle reports for shopping centers, office parks, and lots. Disputes and anything he can't resolve transfer to your team.
Can Mark find a vehicle when the driver has no plate?
Yes. Most callers don't have the plate. Mark matches on the property, make and model, color, or tow date against your Omadi records, and confirms a partial-plate near-miss instead of dead-ending the call.
How accurate are the fee quotes?
To the penny. A billing engine computes the tow fee, which varies by vehicle weight and city and runs roughly $121 to $489, the impound fee around $22.85, daily storage around $22.85 for light vehicles or $39.99 for heavy, the one-time $50 notification fee after 24 hours, sales tax, and any card surcharge. Cash is paid in person. Mark reads cash and card totals, never a guess.
Can Mark handle peak volume?
Yes. Mark answers up to 20 calls at once, 24/7, so the lunch rush and closing time never hit a busy signal or voicemail. Every call is answered instantly, with no hold queue.
Is Mark bilingual?
Yes. Mark handles the entire call in English or Spanish and switches automatically based on the caller, so every driver on your lot gets a fast, accurate answer.
Will it work with our Omadi data and phone system?
Yes. Towline syncs your Omadi records into a private database refreshed as often as every 10 minutes and sits behind your existing phone system behind a simple menu. You can start Mark on as little as 5% of calls with instant rollback to your team.
Book a demo

Hear Mark take a release call from your own lot.

Bring a week of your call log. We'll show you which release and enforcement calls Mark would have answered, what he'd have said, and what your team gets back.

Book a demo