Live on real apartment-community calls

Parking enforcement built for apartment and multi-family communities.

Mark answers every resident and visitor call 24/7 in English and Spanish: registration help, guest passes, exact release fees, and unauthorized-vehicle enforcement. On your Omadi data and each property's rules.

  • Resident and visitor registration, walked through on the phone
  • "Where's my car?" releases with exact fees in seconds
  • Bilingual and 24/7, so property managers never field the complaint
Book a demo See how it works
Guest vehicle locatedVisitor-registration link texted
The problem

Apartment communities run on the phone. Your office can't keep up.

Every resident has a registration question. Every tow becomes a call. And the property manager grades you on how those calls feel.

Registration questions never stop

How do I register my car, add a visitor, change my plate, reset my password. Your office runs the same walkthrough hundreds of times a month, pulling staff off the property.

Every tow becomes a resident call

A car gets towed and the resident calls the leasing office. The office calls you. Everyone is upset before anyone locates the vehicle or reads the fee.

The manager grades you on resident experience

One rude call or one 2 AM voicemail, and the property manager hears about it. Half your residents speak Spanish. A bad phone experience loses the community contract.

How Mark handles it

One agent for every resident and visitor call.

Mark answers as your community's front desk, on your Omadi data and each property's rules. Nothing replaced, nobody retrained.

He knows the resident and the property

Mark recognizes the community, pulls the right rules, and helps residents and their guests without a transfer. He answers like your best front-desk staffer, every hour of the day.

Registration and guest passes on the phone

Mark walks residents through tenant registration, plate changes, and visitor passes on your registration site, then texts the link. Your staff stops repeating the steps.

Enforcement intake that respects residents

Reserved-spot and unauthorized-vehicle reports get captured with the space, vehicle, and property. Your driver rolls with everything they need, and the resident gets a text when it's resolved.

FAQ

Apartment and multi-family questions.

What calls does Mark handle for an apartment community?
The calls that flood a leasing and enforcement office: resident and visitor registration help, guest passes, "where's my car" release lookups with exact fees, reserved-spot and unauthorized-vehicle intake, and abandoned-vehicle reports. Anything he can't resolve, or any dispute, transfers to your team.
How does Mark handle tenant and visitor registration?
Registration runs on your registration site. Mark walks the resident through tenant registration, visitor registration, plate changes, and forgot-password, then texts the link. A resident can register a guest at 2 AM without pulling anyone off the property.
How accurate are the release fees residents hear?
To the penny. A billing engine computes the tow fee, which varies by vehicle weight and city and runs roughly $121 to $489, the impound fee around $22.85, daily storage around $22.85 for light vehicles, the one-time $50 notification fee after 24 hours, sales tax, and any card surcharge. Mark reads the result, cash and card totals, never a guess. Cash is paid in person.
Is Mark really bilingual?
Yes. Mark handles the entire call in English or Spanish and switches automatically based on the caller. Your Spanish-speaking residents get the same fast, accurate answer at 2 AM as anyone else.
Will this work with our Omadi data and phone system?
Yes. Towline syncs your Omadi tow records into a private database refreshed as often as every 10 minutes, so Mark can find a car towed twenty minutes ago. He sits behind your existing phone system behind a simple menu, and you can start him on as little as 5% of calls with instant rollback.
What happens with an upset resident or a dispute?
No one gets trapped with a machine. Anyone can say "live representative" and Mark transfers immediately. Disputes and anything unresolved after 4 minutes route to your team with the full call context attached.
Book a demo

Hear Mark take a resident call from your own community.

Bring a week of your call log. We'll show you which resident and visitor calls Mark would have answered, what he'd have said, and what your office gets back.

Book a demo