Mark takes those calls. He finds the car, quotes the exact fee, and hands the rest to your office.
Connects to any phone system and towing software
Every resident has a registration question. Every tow becomes a call. And the property manager grades you on how those calls feel.
How do I register my car, add a visitor, change my plate, reset my password. Your office runs the same walkthrough hundreds of times a month, pulling staff off the property.
A car gets towed and the resident calls the leasing office. The office calls you. Everyone is upset before anyone locates the vehicle or reads the fee.
One rude call or one 2 AM voicemail, and the property manager hears about it. A bad phone experience loses the community contract.
These are the calls an apartment operator gets. Pick one and watch him work.
Rolling out next: a full Spanish agent, registration walkthroughs, and enforcement intake. Today, those calls route to your team.
Mark sits in front of your phone system and your data. Nothing gets replaced. Nobody gets retrained.
Towed-car callers press 1 and reach Mark. Every other call rings your team, exactly like today.
Plate, half a plate, VIN, make, model, color, or property. We sync your records so Mark answers in seconds, 24/7.
The tow, impound, storage, notice fee, tax, and card fee come from a billing engine. Never the AI. He reads back cash and card totals, to the penny.
Say "live rep" and Mark hands off with the call details attached. Any dispute, or any call not fixed in 4 minutes, goes to your team on its own.
Turn Mark on for just 5% of your tow calls and ramp up as you trust it. Switch back to your team any time.
Mark answers as your community's front desk, on your tow records and each property's rules. Nothing replaced, nobody retrained.
Mark recognizes the community and pulls the right rules. Your best front-desk staffer, every hour of the day.
Sign-ups, plate changes, and guest passes ring Mark, not your office. Your team gets the transcript. Walkthroughs are rolling out.
Mark answers reserved-spot and unauthorized-vehicle reports 24/7 and hands your team the details. No voicemail, no sticky notes.
"It's pretty accurate too. It jumps right on it. There wasn't much of a delay. I was like, heck yes."
"Even a wrong license plate, it tracked down a partial match, confirmed it, and kept the conversation moving. It works on the edge cases."
Bring a week of your call log. We'll show you which resident and visitor calls Mark would have answered, what he'd have said, and what your office gets back.