Live on real property calls, 24/7

Every abandoned vehicle report, logged and on the clock.

Mark answers the report, captures the vehicle and location, logs it in your Omadi records, and starts the notification clock. 24/7, in English and Spanish, so your team never stops to take a message.

  • Reports taken 24/7, nights, weekends, and holidays
  • Vehicle and location logged straight into your Omadi records
  • Notification clock started the moment the report lands
Report loggedNotification clock started
The problem

Abandoned vehicles are a paperwork clock. The reporting is a phone problem.

A derelict car sitting on a client's lot is a compliance timeline waiting to start. If the report never gets logged cleanly, the whole removal is at risk.

Reports pile up in voicemail

Residents, managers, and your own patrol report derelict cars at all hours. Messages sit in voicemail while the vehicle keeps sitting on the lot.

The notification clock slips

Miss the report date and the 24-hour window, and the one-time $50 notification fee and the whole timeline are in question. A fuzzy start date means a shaky tow.

Details go missing

Half-written sticky notes lose the plate, the exact spot, and the condition. Your driver rolls out without what they need to tag and tow it.

How Mark handles it

From first report to a clean, clocked case.

Mark takes the call, captures every detail, logs it in your system, and starts the timeline, so nothing depends on someone remembering to write it down.

1

Answers the report, bilingual

24/7, in English or Spanish. A resident, a property manager, or your own patrol, Mark picks up on the first ring.

2

Captures the vehicle

Make, model, color, plate if it's visible, the exact location on the property, and how long it's been sitting.

3

Logs it in Omadi

The report drops straight into your Omadi records as a new, timestamped case. No re-keying, no lost notes.

4

Starts the notification clock

Mark records the report date and time so the 24-hour window and the $50 notification fee are tracked from minute one.

5

Hands off to your team

Your office and driver get the case with every detail attached, ready to notify, tag, and tow when the window clears.

Related solutions

One agent for every call your operation takes.

Abandoned-vehicle reports are one workflow. Mark handles the rest on your own data and rules.

FAQ

Abandoned-vehicle questions, answered.

What does Mark collect on an abandoned-vehicle report?
The details your team needs to act: make, model, color, and plate if it's visible, the exact location on the property, how long the vehicle has been sitting, and the reporter's contact info. It all gets logged as a new case in your Omadi records.
How does the notification clock work?
Mark records the report date and time the moment the call comes in, so the 24-hour window is tracked from the start. The one-time $50 notification fee applies after 24 hours. Because the start time is captured cleanly, your removal timeline holds up instead of resting on a guessed date.
Does it log the report in our system?
Yes. Towline syncs with Omadi, including the hard case of software with no usable API, into a private database we keep fresh around the clock. Reports drop in as timestamped cases, so nothing lives on a sticky note or in voicemail.
Can residents and property managers both report?
Anyone can. Residents, property managers, and your own patrol all reach Mark on the same line, 24/7, in English or Spanish. He switches languages automatically based on the caller.
What happens after the report is logged?
Your office and driver get the case with every detail attached, ready to notify, tag, and tow once the window clears. If a caller needs a person, they can say "live representative" at any time and Mark transfers immediately with the context attached.
Book a demo

See Mark take an abandoned-vehicle report.

Bring a week of your reports. We'll show you exactly which ones Mark would have logged, how he'd have started the clock, and what your team gets back.