Home / Towing Dispatch Software
An AI dispatcher on your existing number

Tow truck dispatch software that answers the phone

Your dispatchers are also your call center. Towline takes the repetitive half: lookups, releases, breakdown intake. Dispatch gets back to trucks and drivers.

Book a demo Hear Mark in action

Built on RingCentral, behind a simple menu on your existing number.

20
Calls answered at once during the rush
0
Voicemails at 2 AM. Callers get answers
4 min
Max before an unresolved call reaches a human
100%
Of calls logged, categorized & searchable
The problem

Your dispatchers are running two jobs.

Every line rings at once. Whoever grabs it first becomes customer service: look up the plate, read the fees, repeat.

☎️

The phone side wins

On a busy night the ringing wins and the trucks wait. Every lookup call a dispatcher takes is dispatch work not getting done.

🕳️

Software ignores the ring

Traditional tow truck dispatch software manages the job, the driver, the invoice. It does nothing about the 500 rings it took to get there.

🌙

After-hours is a coin flip

2 AM callers hit voicemail, give up, call back angry, or show up at the wrong yard. Coverage shouldn't depend on who's still awake.

The fix

An AI dispatcher for the repetitive half.

A simple menu sends lookup and breakdown calls to the AI voice agent. Everything else rings your team like it always has.

  • ✓Release calls answered instantly: plate lookup, exact fees, pickup instructions, 20 at once
  • ✓Breakdown intake to dispatched job: location, vehicle, quote, job created in your system
  • ✓No more 2 AM voicemail: after-hours callers get answers, not a callback queue
  • ✓Context-attached handoffs: hard calls arrive with vehicle, property, and issue identified
  • ✓Every call documented: recordings and transcripts, searchable and permanent
Caller
My truck died on 635 near the Josey exit. I need a tow to my mechanic in Carrollton.
Mark
I can get a truck rolling. What's the year, make, and model? And is it all-wheel drive?
Caller
2018 F-150, two-wheel drive. I'm on the shoulder past the exit.
Mark
Got it. About 9 miles to Carrollton, $161 total from your rate card. Want me to dispatch? The job lands in your queue for the nearest driver.
What you get back

Visibility your current setup can't give you.

The dashboard shows every call, AI and human, categorized by outcome. Answer "how many release calls last weekend?" without pulling phone bills.

📊

Every call, categorized

Resolved, transferred, towing or non-towing. Full transcripts attached, searchable by plate, property, or invoice.

🎚️

Rollout you control

Start the AI on 5% of lookup calls, watch the results, and ramp up on your schedule. Instant rollback at any step.

Roadmap

The full dispatch board

Jobs, drivers, impound inventory, releases, and owner notifications in the same system that answers the phone: towing software built around the call.

FAQ

What dispatch teams ask.

Does Towline dispatch trucks today?
The AI takes breakdown calls from first ring to a job created in your system. A full dispatch board is on the roadmap. Live today: answering towed-vehicle calls, quoting fees, taking intake, and transferring the calls that need a person.
How do transfers to my dispatchers work?
Callers reach a human by asking, or automatically after 4 minutes. Transfers arrive with context: caller, vehicle, property, issue. Your dispatcher doesn't start from zero.
Will this work with my phone setup?
Towline was built on RingCentral and works behind a simple IVR menu on your existing number. Your team keeps their extensions and workflow; a routing gateway controls what share of lookup calls go to the AI.
Book a demo

Give dispatch their day back.

Bring a week of your call log. We'll show you which calls the AI dispatcher would have taken, and how many hours your team gets back.

Book a demo

Or email wyatt@nwai.co